Privacy Policy

Hamilton Medical respects the privacy expectations of healthcare organizations and the people who contact us. This policy explains how we handle business contact information submitted through the website, including name, role, facility, email, phone number, country, care setting, and message content. Do not submit patient identifiers, protected health information, or confidential clinical records through general website forms. If a support matter requires sensitive information, Hamilton Medical will coordinate an appropriate secure process.

Information we collect

We collect information you provide when requesting a quote, service plan, clinical discussion, documentation packet, or design guidance. We may also receive technical website data such as browser type, pages viewed, approximate region, and referral source to maintain site security and improve content usefulness for business visitors.

How we use information

Submitted details are used to respond to your request, route the inquiry to an advisor or regional partner, prepare relevant product or service information, improve training content, and maintain business records. We may contact you about the specific request and closely related Hamilton Medical products or services unless you ask us to stop.

Sharing

Hamilton Medical may share inquiry details with authorized distributors, field service partners, regulatory support personnel, or technology providers when needed to respond. We do not sell business contact information. Partners are expected to use the information only for the requested business purpose and to protect it with appropriate safeguards.

Security

We use administrative, technical, and organizational safeguards designed for business inquiry handling, including limited access, routing controls, and reasonable retention practices. No website form or email process can be guaranteed secure against every risk. If your request involves service logs, screenshots, device exports, cybersecurity artifacts, or information that may contain patient identifiers, ask Hamilton Medical for a secure transfer path before sending the material.

Healthcare privacy

General website forms are not intended for PHI. If a remote support session, device investigation, or service event may involve patient data, the facility and Hamilton Medical will determine whether a business associate agreement, data processing agreement, or other privacy arrangement is required before sensitive information is exchanged.

Retention and choices

We keep business inquiry records for as long as needed for response, compliance, audit, service history, and legitimate business purposes. You may request correction, deletion, or marketing opt-out by contacting [email protected]. Some records may be retained when necessary for legal, regulatory, security, or contractual reasons.

International requests

Because Hamilton Medical supports global healthcare organizations, your request may be reviewed by personnel or partners in another region when that is necessary for language, market authorization, service availability, or distributor coordination. We use the submitted information for the business purpose connected to your inquiry and expect regional partners to apply appropriate privacy and confidentiality practices.