Terms of Service

These terms describe how Hamilton Medical provides website information, inquiry handling, product discussions, service-plan conversations, and documentation support. Website content is offered for business evaluation by healthcare organizations, distributors, biomedical engineering teams, procurement groups, and clinical leaders. It is not medical advice, it does not replace official labeling, and it should not be used to operate, prescribe, or maintain a medical device without the applicable instructions for use, service manual, facility policy, and qualified professional review.

Information requests

When you submit a form, Hamilton Medical may use the details to route your request to clinical advisory, field service, regulatory support, or commercial operations. Product availability, indications, service coverage, documentation packets, and regional regulatory status may vary by market. Any quote, lead time, service-level statement, or support recommendation is subject to written confirmation.

Regulated device content

References to FDA, CE MDR, ISO 13485, IEC 60601-1, UDI, HL7, FHIR, HIPAA, or other standards are provided to help qualified teams frame evaluation questions. They are not a substitute for official certificates, regulatory clearances, contracts, technical files, or legal advice. If a claim matters to your purchase, validation, or audit process, request the applicable document from Hamilton Medical and verify it with your regulatory or quality team.

Acceptable use

You agree not to misuse this website, interfere with its operation, submit false contact information, upload unlawful material through inquiry forms, or rely on general website content as a clinical instruction. Hamilton Medical may decline requests that appear fraudulent, unsafe, outside market authorization, or unrelated to legitimate business evaluation.

Commercial relationship

No purchase order, service contract, distributor appointment, warranty, exclusivity, or clinical support obligation is created by browsing this site or submitting a form. Binding terms require a separate written agreement signed by authorized representatives. If these terms conflict with a signed agreement, the signed agreement controls for that specific relationship.

Website availability and third-party references

Hamilton Medical may change, suspend, or remove website content without notice when product information, regulatory references, market availability, or service offerings change. Links or references to standards bodies, government databases, service tools, or regional partners are provided for convenience. Hamilton Medical is not responsible for external websites, external data availability, or decisions made from third-party material without independent review.

Limitation

To the fullest extent permitted by law, Hamilton Medical is not liable for indirect, incidental, special, consequential, or business interruption damages arising from website use, delayed responses, unavailable content, or reliance on non-contractual website information. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to every visitor.

Updates

Hamilton Medical may update these terms as business, regulatory, or website practices change. Continued use of the website after updates means you accept the revised terms for future interactions.